Refund Policy

Last updated: November 28, 2025

Digital Courses

15-Day Guarantee

All digital course purchases come with a 15-day money-back guarantee. If you're not happy with your purchase, simply email us within 15 days of your purchase date and we'll process a full refund.

After 15 Days

After the 15-day window, refunds are generally not available for digital courses since you've had full access to the content. However, if you have exceptional circumstances, please reach out. I'm reasonable!

What Happens to Course Access?

Once a refund is processed, your access to the course will be revoked. If you change your mind later, you're welcome to purchase the course again at the current price.

Physical Products

Damaged or Defective Items

If your physical order arrives damaged or defective, contact us within 14 days of delivery with photos of the issue. We'll either:

• Send a replacement at no cost, or
• Issue a full refund including shipping

Wrong Item Received

If you receive the wrong item, contact us immediately. We'll arrange for the correct item to be sent and provide instructions for returning the incorrect item (at our expense).

Change of Mind

For physical products where you simply changed your mind:

• Contact us within 15 days of delivery
• Item must be unused and in original condition
• You're responsible for return shipping costs
• Refund will be processed once we receive the returned item

Non-Returnable Items

The following cannot be returned:

• Items that have been used, written in, or damaged by the customer
• Items returned more than 15 days after delivery

Bundles & Discounted Purchases

If you purchased a bundle or used a discount code:

• Full bundle refund: We'll refund the full amount paid
• Partial refund: If you want to keep some items, we'll calculate the refund based on the individual item prices minus what you're keeping

Gift Purchases

If you purchased a course as a gift and the recipient hasn't redeemed it yet, you can request a full refund within 15 days of purchase. Once redeemed, the recipient's normal refund rights apply.

How to Request a Refund

To request a refund, email us at:

Please include:

• Your order number or the email used for purchase
• Which item(s) you'd like refunded
• For physical items: photos of any damage/defects

We typically respond within 1-2 business days and process refunds within 3-5 business days of approval. The refund will appear on your statement within 5-10 business days depending on your bank.

Chargebacks

If you're unhappy with a purchase, please contact us first! We're committed to resolving issues quickly and fairly. Filing a chargeback with your bank without contacting us first may result in delays and could affect your ability to make future purchases.

Questions?

If you have any questions about our refund policy, don't hesitate to reach out:

This refund policy applies to purchases made on signalsmusicstudio.com and signalsmusic.studio, operated by Signals Music Publishing Inc., based in Illinois, USA.